Hayfield Law has been set up to provide competent and honest legal advice for all areas of immigration and asylum issues relating to entry to the United Kingdom.
We are situated in a busy part of Tower Hamlets and in the heart of a community that comprises a multitude of ethnicities who have chosen to live here. For hundreds of years people from across the globe have arrived to make this area their home, whether escaping persecution or just seeking a better life, bringing with them skills and characteristics that have combined to create a colourful and eclectic kaleidoscope of culture and culinary delights. Their presence inevitably has had a positive impact on the borough giving it connections to the rest of world. It is these very connections, be they family or friends, that has helped draw visitors here and to the rest of the country. Regrettably, war and its resulting displacement of peoples is another reason.
You might be a British national wanting to bring over a spouse or elderly family member, a business seeking expertise that can only be found abroad or someone who is seeking sanctuary by claiming asylum. In all these similar and related examples, timely, honest, cost efficient legal advice is necessary. We promise to give you that. Our aim is to prepare any case to the highest possible standard.
Overseeing this is our director who is also a member of the independent Bar with over 20 years’ experience in this jurisdiction, in addition to other areas of law.
Together with the rest of the team, we are well placed to give an accurate appraisal of the merits of your case and a solution, if any. Please note that we will tell you if your case has little or no merit. The reason for that is clear; you need to know the strengths and weaknesses of your case and what the legal and financial cost is. Too many cases are submitted without being fully prepared.
Our team of lawyers have abundant experience of attending the First-Tier tribunal and upwards. We have a wealth of advocacy experience including a thorough grounding in preparing cases, court bundles and the drafting of legal documents. We will not submit anything without it firstly being rigorously checked.

We want to give you the best possible service. However, if at any point you become unhappy or concerned about the service we have provided, then you should inform us immediately so that we can do our best to resolve the problem.
In the first instance it may be helpful to contact the person who is working on your case to discuss your concerns and we will do our best to resolve any outstanding concerns or issues. If you would like to make a formal complaint, our procedure is as follows:

We will immediately acknowledge your complaint in writing in 7 working days;
Next, we will undertake a review of your complaint with the relevant person(s) involved and reply to you within 10 working days;
We will then write to you with the outcome of our investigation and provide reasons for it;
You will be given an opportunity to discuss our decision and, if required, you are welcome to have a face-to-face meeting with the firm’s director and the person who had conduct of your case.

Making a complaint will not affect how we handle your case.

If you wish to complain to the SRA, the following information is required:

The solicitor’s or firm’s name and work address;
Why you think a solicitor or firm may have breached the SRA’s rules, including the date(s) when the event(s) took place;
Copies of documents, such as letters, emails, bank statements or court documents, that show the actions and events you are concerned about;
The names and addresses of anyone else who witnessed or was involved in the events;
The outcome and a copy of any decision if you have already contacted another organisation about the matter and your contact details.

Information on making a complaint to the SRA can be found here.

What to do if we cannot resolve your complaint
The Legal Ombudsman can help you if we are unable to resolve your complaint ourselves. They will look at your complaint independently and it will not affect how we handle your case.
Before accepting a complaint for investigation, the Legal Ombudsman will check that you have tried to resolve your complaint with us first. If you have, then you must take your complaint to the Legal Ombudsman.

Legal Ombudsman Time Limit

A complaint to the Legal Ombudsman must be made:

Within six months of receiving our final response to your complaint
and
No more than one year from the date of the act or omission being complained about; or
No more than one year from the date when you should reasonably have known that there was cause for complaint.

Response time
Complainants must refer their concerns to the LeO within six months of the LeO’s final response

Out-of-time complaints
The LeO may accept out-of-time complaints in certain circumstances, such as when the complainant has not suffered significant loss, distress, inconvenience, or detriment

Retroactive
The new rules do not apply retrospectively to cases brought to the LeO before April 1, 2023
The LeO typically completes investigations in 3-6 months, but more complex complaints can take up to 12 months.

For more information contact the Legal Ombudsman
[https://www.legalombudsman.org.uk/contact-us/] .

Legal Ombudsman contact information

You can contact the Legal Ombudsman by:

Telephone: 0300 555 0333
Email: enquiries@legalombudsman.org.uk
Post: PO Box 6167, Slough, SL1 0EH
Overseas: +44 121 245 3050
Minicom: 18002 0300 555 0333
Relay UK: 18001 0300 555 0333
Service complaints: service.complaints@legalombudsman.org.uk
Data protection: infosec@legalombudsman.org.uk

The Legal Ombudsman’s hours are Monday to Friday, 8.30 AM-5.30PM